LAST UPDATED: JULY 1, 2018
The Cycle Ave. Internet Services are not directed to children and children are not eligible to use the Cycle Ave. Internet Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from individuals we actually know are under 13 years of age, and no part of the Cycle Ave. Internet Services is designed to attract individuals under 13 years of age. If we later learn that a user is under 13 years of age, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Cycle Ave. Internet Services.
INFORMATION WE COLLECT AND HOW WE USE IT
We collect Personal Information when voluntarily submitted by you, either on our Website, through download of the App, or through information provided in-studio, at events, or in connection with other Cycle Ave. interactions. We use this Personal Information to ensure a successful experience at a Cycle Ave. studio, and to adhere to the Membership Terms and Conditions you agree to when completing a purchase on our website. To use certain features of the Cycle Ave. Internet Services, we require you to create an Account by providing your name, phone number, email, a password, and when necessary, credit card information.
We also collect your Personal Information for security and monitoring purposes. When you sign-in and participate in a class, we collect and store your performance data on the Cycle Ave. Internet Services. We may combine information that you provide in-studio, at events, or in connection with other Cycle Ave. interactions with information stored on Cycle Ave. Internet Services, and we may combine information with data that is publicly available and data from third parties. We also collect information about gift recipients provided by the giver. You can choose not to provide us with certain information, but this may limit the features of the Cycle Ave. Internet Services that you are able to use.
As you use the App, we may collect location-based information from you through your mobile or other location-aware device. Certain features of the Cycle Ave. Website and App are location-specific and can provide helpful information and allow you to access additional Cycle Ave. Internet Services based on where you are. If you tell us where you are (i.e., by allowing your mobile device to send us your location), we may use that information to provide you with location-based information, allow you to check-in for classes or other services, and/or market to you based upon this location-based information. If you want to, you may disable location services on your mobile device, but we will not be able to provide those features. Please contact your carrier for more information.
We may create interfaces that allow you to connect with a social networking service (“SNS”), such as Facebook, through the Cycle Ave. Internet Services. When authorized by you and after you have provided the relevant log-in information, the SNS provides us a token that allows the SNS to recognize us when we ask, on your behalf, for access to your Account information. For example, when you click “Connect” to grant us access to your Facebook account, we will import your name and other information from Facebook and, as you use the Cycle Ave. Internet Services, we may periodically check for updates to such information. You can revoke our access to any SNS at any time by amending the appropriate settings from within your Account settings on the applicable SNS.
We will not collect Personal Information indiscriminately but will limit collection of Personal Information to that which is reasonable and necessary and is authorized by law.
We will use your Personal Information to administer your Account, process and fulfill transactions initiated by you (both online and in-studio), provide you with customer support, tailor the features and content of the Cycle Ave. Internet Services and other Cycle Ave. related content to you, and market our products and offers. We will also use your Personal Information to send updates, notices, announcements and additional information related to our product offerings. Finally, we will use your Personal Information to protect us and you from fraud or error, comply with legal and regulatory compliance, and verify your compliance with your obligations in our Terms of Service and Terms and Conditions.
Cycle Ave. may also collect Anonymous Information from you during your use of the Cycle Ave. Internet Services. This data is used to manage the Cycle Ave. Internet Services, track usage and improve the Cycle Ave. Internet Services we offer. The type of Anonymous Information we collect includes:
Pixel Tags. We may use pixel tags (“Pixel Tags”) (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of online users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in apps and web pages. Pixel Tags allow us and our partners to send e-mail and direct mail messages and in-app advertisements in a format users can read, and they tell us whether e-mails have been opened and in-app advertisements viewed to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Information.
Pixel Tags. We may use pixel tags (“Pixel Tags”) (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of online users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in apps and web pages. Pixel Tags allow us and our partners to send e-mail messages and in-app advertisements in a format users can read, and they tell us whether e-mails have been opened and in-app advertisements viewed to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Information.
Collection of Anonymous Information for Marketing Purposes. Anonymous Information may be collected, analyzed, and/or provided to trusted third-party companies to analyze to provide you with more relevant information about our product offerings. We may also record information about your usage, such as the time and frequency of your usage of the Cycle Ave. Website. If you are logged in, we may associate that information with your Account.
We use the Anonymous Information we collect to analyze trends, administer and improve the Cycle Ave. Internet Services, gather demographic information about our user base as a whole, and better tailor the Cycle Ave. Internet Services (and those of third parties) and our product offerings to our users’ and potential users’ needs. We reserve the right to disclose Anonymous Information publicly without restriction.
How we share information
We may share your information to administer features (e.g. music download, race registration, or workout routine).
We may transfer your Personal Information to Cycle Ave. service providers to conduct and/or market our business. For example, these Cycle Ave. service providers may handle credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We also may provide your Personal Information to carefully selected third-party marketing partners who provide promotional mailings and other targeted or direct mail promotions.. Information about how to opt out of these communications is below.
We may also share or transfer your Personal Information and Anonymous Information as a part of our business assets in a sale of all or part of Cycle Ave.. If this should happen, notice will be provided by posting to our website or some other form of communication. We may also share your Personal Information with your consent.
INFORMATION YOU CHOOSE TO SHARE WITH THIRD PARTIES
YOUR CHOICES REGARDING YOUR INFORMATION
Direct Mail and Marketing Partners. Cycle Ave. and our partners may periodically send you direct mail. If you do not wish to receive this mail or if you do not want us to share your contact information with our marketing partners, please contact us directly at firstname.lastname@example.org and provide us with your name and mailing address and any other pertinent information.
Changing or Deleting Your Personal Information. You may access, review, update, correct or delete the Personal Information in your Account by contacting us at email@example.com. Certain information is necessary in order for us to provide the Cycle Ave. Internet Services; therefore, if you delete such necessary information you may not be able to use the Cycle Ave. Internet Services. If you completely delete all of your Personal Information, then your Account may become deactivated. If your Account is deactivated, we may retain Personal Information that you have previously chosen to provide us. We may also retain an archived copy of your records as required by law or for legitimate business purposes. Please remember, however, if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. In addition, publicly available information will not be deleted from the Cycle Ave. Internet Services.
Closing an Account. Upon your request, we will close your Account. We may retain your Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and take other actions otherwise permitted by law. Do Not Track. At this time, we do not have a system to respond to Do Not Track requests.
We apply a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and is not stored in our databases. Nevertheless, we cannot 100% guarantee the security or confidentiality of the information you provide us.
USERS OUTSIDE OF THE UNITED STATES
Cycle Ave. welcomes your questions and comments about security and privacy. Please direct any questions or comments to our Customer Service team by email to firstname.lastname@example.org, by telephone at 480-249-6157, or by postal mail to Cycle Ave. 213 N. Gilbert Rd. Gilbert, AZ 85234, Attention: Privacy.